Choose a plan based on how much security + operations coverage you need.
Default currency is USD. Switch currency anytime — competitive for EMEA/UK/US.
Core Microsoft 365 administration + helpdesk for steady day-to-day operations.
* Microsoft license costs not included.
Endpoints + security posture for growing teams (Intune + Defender).
* Microsoft license costs not included.
For business-critical environments needing 24/7 monitoring and incident readiness.
* Microsoft license costs not included.
Azure landing zone, AVD at scale, migrations, and multi-subscription operations.
* Microsoft license costs not included.
Every new client starts with onboarding to document, baseline, and stabilize the tenant so ongoing support is smooth.
Typical timeline: 5–10 business days (depends on tenant/device health)
| Feature | Essentials $59 | Secure Workplace $99 | Secure+ 24/7 $149 |
|---|---|---|---|
| Microsoft 365 Administration | |||
| M365 tenant administration | |||
| User onboarding/offboarding | |||
| License assignment | |||
| Mailboxes / shared mailboxes / groups | |||
| SharePoint/OneDrive admin | |||
| Teams admin | |||
| Microsoft service health monitoring | |||
| Identity & Access | |||
| MFA enforcement guidance | |||
| Break-glass account setup | |||
| Admin role minimization | |||
| Conditional Access baseline | |||
| Device-compliance-based access | |||
| Risky sign-in response baseline | |||
| Endpoint & Device Management | |||
| Intune enrollment guidance | |||
| Intune configuration baseline | |||
| Compliance policies baseline | |||
| Windows Update rings | |||
| BitLocker baseline policy | |||
| Defender for Endpoint baseline | |||
| Security Operations | |||
| Secure Score improvement plan | Basic | Managed | Managed |
| Security alerts triage | 24/7 | ||
| Incident triage runbooks | |||
| P1 on-call response | 24/7 | ||
| Monthly security & risk report | Expanded | ||
| Reporting & Governance | |||
| Monthly service summary | |||
| Quarterly roadmap review | |||
| Policy exception handling | |||
| Change log / audit trail | |||
| Support | |||
| Helpdesk (business hours) | 8×5 | 8×5 | 8×5 |
| Standard change requests | |||
| Microsoft support escalation | |||
| 1 primary device per user | |||
Fair use: Per-user pricing assumes a typical SMB support load. If ticket volume spikes, we'll recommend a short stabilization project so service quality stays high.
For comprehensive Azure services, visit our Azure Services page →
Intune + Defender baseline and support
Round-the-clock user support
Or 12% of Azure spend (whichever higher)
+ $15/user/mo for active users
24/7 monitoring + response
DKIM/DMARC/SPF, Safe Links/Attachments
Retention labels, DLP policies, audit config
Monthly retainer + percentage of Azure spend
Monitoring, governance, backup oversight, cost controls
Support: 8×5
+ Security posture, policy guardrails, identity governance
Support: 8×5
+ 24/7 monitoring, P1 on-call, incident runbooks
Support: 24/7
| Severity | Essentials / Secure Workplace | Secure+ 24/7 |
|---|---|---|
| P1 CriticalSecurity incident, widespread outage | < 2 business hours | < 15 minutes (24/7) |
| P2 HighMajor degradation, many users affected | < 4 business hours | < 1 hour |
| P3 NormalSingle-user issues, standard requests | < 1 business day | < 4 business hours |
| P4 LowHow-to, minor changes | < 2 business days | < 1 business day |
Support hours: 8×5 business hours (Mon–Fri, agreed timezone). Secure+ adds 24/7 monitoring + P1 on-call.
Escalation: L1 Helpdesk → L2 Engineer → L3 Architect → Microsoft escalation → Client updates
No. Microsoft licensing is billed separately (Microsoft/CSP). Our plans cover management and support.
Minimum engagement is 10 users on any plan.
Strongly recommended. It ensures we can support you securely and efficiently from day one.
Secure+ includes 24/7 monitoring + P1 on-call for critical incidents. Standard helpdesk remains 8×5 unless you add 24/7 helpdesk.
We scope and quote separately as a fixed-fee project with a documented plan and timeline.
Yes—upgrade anytime as your security and compliance needs grow.
Plans include 1 primary device per user. Additional devices can be added at $29/device/mo.
