Microsoft 365, run by a named engineer.

We support all Microsoft 365 Business and Enterprise SKUs, including Business Basic, Business Premium, E3 and E5. We can also help review your licensing mix.

End-user support is available within an agreed managed service. Confirm the users, applications, support hours, channels and response targets in your service order. Basic dashboard tickets cover assessment findings, not a general IT helpdesk.

Incident monitoring, escalation and containment must be scoped in your managed service, including coverage hours, licensed tools, approvers and emergency contacts. The assessment and Basic dashboard provide periodic posture checks; they do not include a continuous security operations service or automatically authorized remediation.

Yes. Many clients use us as an extension of their team. We can handle day-to-day operations while your team focuses on its own projects.

We agree scope, costs and service terms, name technical and billing owners, review separate management permissions, then validate connections, support routes and procedures before go-live. The schedule depends on your environment and existing provider handover; purchasing dashboard access does not automatically complete this process.