What's Included
Security & Compliance
Defender deployment, Conditional Access, MFA enforcement, and compliance monitoring
Exchange Online Management
Email flow rules, anti-spam tuning, shared mailboxes, and retention policies
User Lifecycle Management
Onboarding, offboarding, license assignment, and group memberships
Identity & Access
Entra ID administration, guest access, privileged identity management
SharePoint & OneDrive
Site administration, permissions, external sharing policies
End-User Support
L1/L2 helpdesk for M365 apps, password resets, and troubleshooting
How It Works
A simple, structured approach to taking over your M365 operations
Discovery
We audit your current M365 setup and document the environment
Transition
Gradual handover with runbooks, access setup, and team alignment
Operate
We handle day-to-day admin, monitoring, and user support
Optimize
Continuous improvement, security hardening, and cost optimization
Frequently Asked Questions
What M365 licenses do you support?
We support all Microsoft 365 Business and Enterprise SKUs, including Business Basic, Business Premium, E3, and E5. We can also help optimize your licensing mix.
Do you provide end-user support?
Yes, our managed services include L1/L2 helpdesk support for M365 applications. Users can reach us via email or ticketing system with defined SLAs.
How do you handle security incidents?
We monitor Defender alerts 24/7 and follow a documented incident response process. Critical security events trigger immediate notification and remediation within SLA.
Can you work alongside our internal IT team?
Absolutely. Many clients use us as an extension of their team. We can handle day-to-day operations while your team focuses on strategic projects.
What's your onboarding process?
We start with a discovery phase to document your environment, then transition operations over 2-4 weeks with knowledge transfer and runbook creation.